As for everyone else, be sure to ask your tax preparer what sort of guarantee they offer and then read the terms carefully. Again, we regret the inconvenience of this particular situation.” H&R Block continually strives to serve our clients well and evaluate ways to improve our processes. H&R Block spokesman Gene King told us they “deeply regret the inconvenience this delay has caused,” calling it “a complicated situation. Altogether, you received a total of $9,805.35, which included $8,479 in Peace of Mind money toward the extra taxes that you had to pay, as well as refunds for the penalties, interest and tax prep fees. It took a few weeks and a lot of calls and emails back and forth, but the company finally did sort this out and make those refunds. We got in touch with H&R Block’s PR team to ask about the delay and they promised to look into it. You said one guy at the local office tried to help, but even he couldn’t get the refund wheels to turn. That was a tough piece of news, but you figured you’d get a big chunk of that back under the standard guarantee and Peace of Mind plan.Īfter you applied for the refund from H&R Block, however, things hit a roadblock.
You told the ABC News Fixer that after the audit, the IRS determined that your returns were miscalculated for the 20 tax years and that you owed more than $17,000 in back taxes, penalties and interest. Your Peace of Mind plan was capped at a maximum of $5,500 per tax year when you bought it now the cap is $6,000. TUNE IN to " Good Morning America" Saturday morning for more on this story from The ABC News Fixer.ĭear Steven and Adriana: You’re not kidding, that’s a lot of money! We examined what you signed up for and it appeared you were entitled to protection under the H&R Block standard guarantee - which says that if they make an error, they’ll refund any penalties and interest - as well as protection under the Peace of Mind plan, which costs an extra $40 but promises to pay off some of the extra taxes you might owe due to an error. Steven and Adriana Rahal, Boca Raton, Fla.
About $10,000 is owed to us - that is a lot of money. One man in the local office assisted us for a while but he couldn’t resolve it. I have even called their corporate office and spoke with two people who wouldn’t give their last names. We have given them every document they have asked for. We have gotten the runaround for several months. We submitted two claims under their guarantees.
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